Shipping Info

Shipping Information

 

At OTEX, we strive to provide a seamless and efficient shipping experience for our customers. Below you'll find all the details regarding our shipping policies and options.

 

 

Shipping Rates


  • Domestic (Australia)
    • Standard Shipping: $9.95
    • Free Shipping on orders over $100


  • International
    • Standard Shipping: $19.95


Delivery Times


  • Australia
    • Standard Shipping: 3-7 business days


  • International
    • Delivery times vary based on the destination. Typically, international orders take 10-15 business days.


Order Processing

All orders are processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped, along with a tracking number to monitor its progress.


Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.


Shipping Terms & Conditions

  • Shipping costs are non-refundable.
  • Delivery times are estimates and may vary due to factors beyond our control, such as customs delays for international orders.
  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.


Lost or Damaged Orders

If your order is lost or arrives damaged, please contact our customer support team immediately at info@otexoutdoors.com.au. We will work with you to resolve the issue as quickly as possible.


Questions?

If you have any questions about our shipping policies or need assistance with your order, please contact us via our Contact Us page, email us at info@otexoutdoors.com.au.

Thank you for shopping with OTEX. We appreciate your business and look forward to helping you gear up for your next outdoor adventure!

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At OTEX, we believe that every adventure should be extraordinary.

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What you can expect from us...

Discover OTEX

  • Experience

    Our customers are the core of OTEX. We’re committed to creating extraordinary moments, from online engagement to exceeding expectations with every unboxing, building a true community through exceptional experiences.

  • Quality

    Premium quality is essential in everything we create. With every product, you’re investing in reliability and excellence, crafted to exceed your expectations and stand the test of time. Actions speak louder.

  • Value

    Value means more than cost—it’s about delivering exceptional performance and longevity. We ensure every product offers high-quality, reliable gear that maximises your experience and satisfaction.

  • Service

    Exceptional service means anticipating your needs and going the extra mile. We're dedicated to providing personalised support, exceeding expectations, and building lasting relationships based on trust and care.

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