FAQ

Frequently Asked Questions (FAQs)

 

General

 

1. What is OTEX? OTEX stands for Outdoor Touring Experience. We are a brand dedicated to providing high-quality apparel and accessories for outdoor enthusiasts.

2. Where can I buy OTEX products? You can purchase OTEX products directly from our online store.

 

Products

 

3. How do I find the right size? Please refer to our detailed Size Guide to find the perfect fit. If you need further assistance, feel free to contact our customer service team.

4. What is the Accent XT-801? The Accent XT-801 is our latest photography gloves designed to keep your hands warm while allowing precise control of your camera. Check out its features on our product page.

 

Shipping & Returns

 

5. What are your shipping options? We offer several shipping options, including standard and expedited shipping. For more details, visit our Shipping Information page.

6. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

7. What is your return policy? We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery. For more details, visit our Refund Policy page.

 

Warranty & Support

 

8. Do your products come with a warranty? Yes, all OTEX products come with a one-year warranty against manufacturing defects. For more information, please visit our Refund Policy page.

9. How can I contact customer support? You can reach our customer support team via our Contact Us page, email us at info@otexoutdoors.com.au.

 

Order Issues

 

10. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.

11. Can I change or cancel my order after it's been placed? If you need to change or cancel your order, please contact us as soon as possible. Once the order has been processed, we may not be able to make changes, but we will do our best to assist you.

 

Promotions & Discounts

 

12. How can I stay updated on promotions and discounts? Sign up for our newsletter to receive the latest news, promotions, and exclusive offers. Follow us on social media for updates as well.

Join the OTEX Community

At OTEX, we believe that every adventure should be extraordinary.

Stay connected with us for the latest updates, tips, and product launches by following us on social media and subscribing to our newsletter.

What you can expect from us...

Discover OTEX

  • Experience

    Our customers are the core of OTEX. We’re committed to creating extraordinary moments, from online engagement to exceeding expectations with every unboxing, building a true community through exceptional experiences.

  • Quality

    Premium quality is essential in everything we create. With every product, you’re investing in reliability and excellence, crafted to exceed your expectations and stand the test of time. Actions speak louder.

  • Value

    Value means more than cost—it’s about delivering exceptional performance and longevity. We ensure every product offers high-quality, reliable gear that maximises your experience and satisfaction.

  • Service

    Exceptional service means anticipating your needs and going the extra mile. We're dedicated to providing personalised support, exceeding expectations, and building lasting relationships based on trust and care.

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Discover OTEX

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